Serving millions of households across the globe
AMCS’ Municipal offering includes state-of-the-art technology solutions for household waste and recycling collection, route planning, vehicle technology, cart management, summer and winter services and customer service support. The AMCS Platform also provides full support for municipalities that subcontract collections with service level monitoring, dynamic reporting and analytics.
AMCS enables our Municipal customers to extract maximum value from their available budgets by driving efficiency through route optimisation, container asset management and real-time visibility of the collection service progress. lt provides real time access to customer and service data to allow incoming queries to be handled on-the-spot. Thereby minimising call-out costs and improving customer service levels.
The AMCS Digital Engagement platform and Customer Portal provide a customer-facing, on-line, self service solution minimising interaction with the call centre. It provides individual password-protected access to a configurable range of customer-specific information, including frequency of collection, service history, additional available services, complaints or queries, changes or messages and if appropriate account and billing status, including statements, invoices and on-line payment channels.
In cab and vehicle solutions
The vehicle solutions can be tailored to suit the individual Municipal functional requirements and budget. In-cab tablet devices with route details, driving directions and interaction with the office are supported and on vehicle technology for service verification, stand alone, or in combination with RFID. AMCS supplies a proprietary certified weighing system for waste collection, that integrates fully with the AMCS Enterprise Management back-office solution, for pay by weight (or: pay as you throw) or recycling monitoring programs.
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Related Client Cases
Enterprise managementRead more
Either being a municipality or a commercial company collecting and recycling municipal waste, you have to make sure citizens service is excellent and done in an efficient manner. With our ERP, we fully support the entire process that comes with these challenges.
- Service line agreements
- Manage households and properties
- Bin management
- Door-to-door, underground and collection containers
- Bulky waste collection
- Recycling center
- Real-time tracking of vehicles and collection progress
- Call center functionality with 360-degree citizen view
- Deal with customer queries and complaints
- Insight in extra stops, missed collections
- Exception handling
- Proof of delivery
Mobile WorkforceRead more
AMCS Mobile Workforce (in-cab tablet/on board computer) enables you to reduce costs, increase efficiency and helps eliminate revenue leakage in your collection operations. Giving a return on investment within three to six months.
Planning & Dispatch Management
Digital RoutingFleet and activity monitoringVehicle Technology IntegrationBin ManagementSafety monitoring
Vehicle TechnologyRead more
The next generation of fully calibrated, real-time and, robust bin management is here. Designed by our highly skilled team of engineers, on-board weighing, bin identification and waste collection has never been easier.
CAN-bus / sensor integration (Vehicle Data Hub)
Certified On-Board weighing
Lift tracking / gps matching
LF / HF / UHF RFID
Optimisation IntelligenceRead more
Making the move from manual routing and dispatch to automatic route optimization can help your business improve asset utilization, enhance customer service, reduce mileage and driving time, and lower your overall carbon footprint.
Route optimisation & planningAgile / event driven re-optimisationOn demand Service OptimisationPrice Optimisation (time slotting)Supply chain optimisationInventory optimisationAsset & resource optimisationOrder to cash optimisation
Digital EngagementRead more
This new digital platform enables customers to promptly order waste collection services, and interact with waste operators online. It also provides the opportunity for waste operators to service customers through social media, digital assistants and connected devices.
Subcontractor ManagementAuction platformCustomer & partner web portalsCustomer Service automationDigital payment channels Digital data exchange (EDI)
Operational, financial and performance data is key for our customers to enable them to determine profitability of their services, operations and customers.
Data extraction toolsIndustry specific data cubesData visualization and BIRole based dashboards