Strengthening customer relationships
No doubt they’re looking for cost-cutting efficiencies. You can help them with that, while cutting your own operating costs.
AMCS Customer Portal, supported by AMCS Platform, should be a part of any customer-centric strategy during normal times. Now it’s imperative. A secure SaaS solution, it allows your customers to manage and self-service their account on their own terms. At their own convenience, anytime day or night, they can take advantage of reporting tools, put in order requests, process payments, take care of invoice management, and ensure they’re paying the correct prices.
The portal also enables faster time to market, so you can launch new services to customers that can further strengthen your relationship.
They can create new orders based on their location. Operational areas, known as geo-fencing, returns the correct service and price book to customers. With the portal, they can complete the order online, by themselves. This not only supports them but protects your margins by ensuring that only the correct pricing and services are processed.
AMCS Customer Portal empowers customers, making them more agile. They can get the information they want or automate a task or transaction. No sitting in a phone queue. No time spent having to communicate a request or having to do these things during your opening hours.
Giving your customers a digital experience, and thus enabling them to gain efficiencies and agility, is critical to raising customer satisfaction. Of course, this won’t replace human interaction with your customers, but it does give them an all-important channel to help them improve their own performance while addressing their desire for faster service.
This is how you inspire customer loyalty through any adversity.
