Hi Veolia UK Team!
Welcome to the AMCS Veolia UK webpage!
What an extraordinary 12 months it has been, both in business and personally. I sincerely hope you and your families are all safe and well!
This last year has presented massive challenges for communicating with customers and made our preferred method of personal, face-to-face meetings impossible. So, we have sought to create a new way to keep our most valued customers like Veolia informed with relevant content and updates.
We’ve brought them all together on this webpage for you to consume at your own convenience.
Our goal at AMCS is to be a business partner, not just a software vendor, and I hope this page offers a flavour of that. We wanted to show you a bit of relevant (and hopefully valuable) content about Digital Transformation, as well as what some of our other customers – including other Veolia businesses in Europe – are achieving through their partnership with us.
We hope you enjoy the information here and find it useful. Please feel free to get in touch if you want additional information or to schedule any follow-up discussions!
UK Enterprise Sales Manager
Why do approximately 70% of digital transformation projects fail? The main reasons all tend to boil down to underestimating the difference between traditional automation and digitalisation, as well as the speed at which digital is changing the business landscape. Digital transformation is not simply a new name for what IT does. That miscalculation results in a lack of strategic clarity and disciplined execution, leading most companies to choose vendors that cannot provide the digital solutions they truly need.
Part of the problem is that today’s CIOs and IT Directors must be keenly focused on cost and risk at the same time they need to drive incredibly fast adoption of new technology. A solution for this is cloud-based platforms and software. Fully scalable SaaS platforms are agile enough to grow or contract as the business needs change, while practically eliminating costly downtime risks. These fully managed environments mean that your infrastructure and solutions are always on, always updated, and always protected from the latest cyber threats.
For a large corporation with multinational teams working on projects all over the world who need to connect, collaborate, and work securely with compatible systems, these cloud-based platforms make a lot of sense. They allow a company to give its people the flexible, mobile devices they need to work and collaborate as a team seamlessly in the cloud, regardless of their physical location – anytime, anywhere and on any device.
An ERP provider needs to understand your industry
Top industry leaders don’t normally choose ‘one-size-fits-all’ ERP software, nor do they risk investing in an unproven solution. And there is good reason for that. Leaders must be able to provide optimum services to their customers, and at an effective cost/benefit ratio. If your software vendor doesn’t understand all the intricacies of your business, like the differences between residential waste collection and industrial recycling for instance, getting to the right solution will be a huge challenge. A close partner relationship with your software solution supplier is crucial for guaranteeing service and efficiency.
Another important aspect to consider when choosing an ERP partner is how committed they are to investing in innovation. As your industry changes and your services evolve, your software solutions will need to change as well. At AMCS, we work closely with our customers to anticipate their changing needs and develop solutions that can solve their specific industry problems.
Growth Innovation: Increasing Visibility and Operational Control
Getting to operations that are truly ‘in control’ requires a system that allows you to see both the big picture with a birds-eye view of the overall operation and the relevant details when you need to drill down and analyse the gaps. An end-to-end solution can provide that. The ability to plan, optimise, dispatch within a mobile workforce solution and workflow-based systems that support the administration and management of transportation operations is an invaluable asset for any Operations team.
Digital engagement platforms that facilitate communications with customers and with partners in the service chain are another solution that significantly enhance the ability of Operations to gain powerful insights into the business.
The big advantage here is the access to insights that can help the company to differentiate with innovations to products and services that are based on what customers and partners are saying and doing. The combination of efficiency, scalability, and high visibility inherent to the system is a key driver of growth and innovation, leading to myriad opportunities for new revenue streams.
AMCS Vision: The Future of the MRF
Digital Transformation is expected to have an impact on practically every part of the waste management industry. One such area is the Material Recovery Facility, and we are already starting to see exciting ideas emerge around the concept of “the connected MRF” and the “Waste Factory.”
AMCS is working toward playing a major role in the transformation of the traditional waste treatment site - whether conventional, recycling, W2E, residual landfill, anaerobic digestion, or something else - into sophisticated, digitised, and highly automated facilities.
The real-time visibility of inventory levels integrated with third party data to facilitate demand planning are a big part of the solutions the system can provide to help future-focused companies with uninterrupted supply flow to their W2E or paper mill partner sites, for example.
That visibility, coupled with powerful price and contract management functionality, means the connected MRF can be run like any other modern factory based on lean and efficient processes – with reduced revenue leakage and higher margins.
Here are a couple of existing AMCS innovations in Material Inbound:
AMCS DAT (Driver Assisted Terminal)
AMCS DAT (Driver Assisted Terminal) provides entirely unmanned weighbridge transactions through automated identification and certification.
Signatures are captured electronically and weighing data fed automatically to the back-office system, facilitating real-time inventory control, contract management, and billing information.
Local authorities and other waste suppliers can use the web portal technology to pre-authorise incoming waste transports to the weighbridge, eliminating paper-based processes and vehicle waiting time.
The risk of fraudulent weighing activity is minimised by linking the DAT to the barriers, so that trucks cannot move off the scales before they are properly processed.
Mobile Grading App
AMCS Mobile Grading app facilitates the elimination of paper-based processes for inspection and grading of incoming material.
Contamination can be categorised and quantified directly on the app, which then updates inventory data in real time to provide accurate billing information.
Suppliers are notified electronically with accurate invoices, thereby eliminating costly reconciliation time.
AMCS Customer Portal
The AMCS Customer Portal is a customer self-service solution that automates customer access to real-time service and account information. The portal empowers your customers with 24/7 visibility into their weighings, invoices, order requests, and more.
Our customers have been able to improve satisfaction by up to 33% by making quality, real-time information available online anytime and anywhere.
Using it as their digital support centre has meant significantly reduced call volumes, and automating the most common customer interactions has allowed AMCS customers to better streamline customer service resources.
Have a look at some of our related case studies:
Serving over 70,000 residential homes and 6,000 commercial customers, AES is Ireland’s leading waste management company. They handle recyclable, organic, and general waste, utilising approximately 165 vehicles on an average of between 400 and 500 collections per route.
In the past, collection routes were planned by the drivers, which resulted in inefficient routes, missed bins, and dissatisfied customers. AES chose the AMCS Route Planner to optimise their waste transportation. The result has been spectacular cost savings and highly improved customer service.
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“Guided Navigation” provides route information digitally, directly to drivers for Veolia Germany.
With guided navigation, AMCS has been contributing to a series of Veolia’s business drivers, including decreasing the time needed for driver training, sharing route knowledge in a digital platform, and improving the quality of service by not missing bins, etc.
In addition, the system is also mitigating safety risks by providing pre-planned routes. This contributes to public and driver safety, as well as improving overall road safety.
Contact us to set up a call with Veolia Germany if you would like to know more about this project.