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Professional Services and PMO

Professional Services Team Lead EMEA

Professional Services Team Lead EMEA


Job Overview

This position is responsible for the successful delivery of Premium Services to our Routing customers across EMEA. The role will develop and lead a team of Routing consultants based in Copenhagen, Denmark. The Team Lead will provide expert level consulting services and solution guidance to Customers and will assist the Routing practice in developing new and existing service offerings. The Team Lead will work under the direction of the Practice Lead to build a team with the requisite skills, knowledge and capacity to service AMCS Customers within the region.


Key Responsibilities

  • The successful candidate will be responsible for ensuring a high-quality service to AMCS customers to ensure we meet any agreed SLAs
  • The Team Lead will continuously review, improve and mature the service offerings to help drive solution adoption across the customer’s business
  • Approximately 10-20% of available time will be spent supporting Sales and Professional Services management in developing and driving new or existing Customer opportunities
  • The Team Lead will undertake business development support activities through content leadership and best practice guidance. Where needed, the Team Lead will delegate the same to team members in order to support ongoing engagements
  • The Team Lead will manage a team of Services resources and support and guide them as necessary in the execution of their delivery duties, through content leadership, delivery execution best practice and/or industry best practice
  • The Team Lead will be an expert in the AMCS Delivery Methodology and supporting solution collateral, enabling mentorship to others within technical and non-technical aspects of consultancy
  • It is anticipated that the role will be 50% billable with the remainder focused on supporting the business and the Premium Services team


Skills & Competencies

  • Demonstrated business acumen to lead single, large or multiple medium size projects from a content leadership and delivery excellence perspective.
  • Demonstrated ability to analyse IT business requirements, define/design appropriate IT solutions and create detailed Time-to-Value phased execution scopes, in collaboration with Professional Services Management.
  • Demonstrated ability to lead teams engaging in hands-on implementation of software technology at a complex level.
  • Demonstrated ability to apply sound judgment to any situation and assist in defining and delivering the best outcome for all parties
  • Must possess advanced business and technology troubleshooting skills for products of chosen expertise and for complex integrated solutions.
  • Ability to understand and communicate how solution(s) of chosen expertise resolve typical client business needs.
  • Must execute impeccable business level of written and oral professional communication and fluency in English and Danish


Experience

7+ years’ experience as a Professional Services Consultant, Solution Architect or comparable management role

Experience with consultative content leadership, cross domain technology and solution architecture must be demonstrated

A combination of advanced technical knowledge and experience managing and reporting on complex projects is also required

Location
Copenhagen
Country
Denmark
Type
Full Time
Experience
NA
Language
English

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